Our absolute understanding of the industry and unbeatable expertise
equip us to provide an extensive array of top-notch services
in the hospitality sector.
With the customer in mind we have fostered an entrepreneurial approach, ensuring a competitive edge across the portfolio. Our multidisciplinary team works in parallel to design and deliver sustainable and elegant developments to offer a unique experience to our guests.
The daily administrative, operational, and commercial activities of companies in the hospitality industry are managed under the broad field of hospitality management. Hospitality management encompasses a variety of industries, including food and beverage, travel and lodging, and event management. Lumina International exquisitely evaluate skill levels of team members and customer service delivery, staff training and development, introduce industry-standard reporting procedures, analyze product and delivery systems, controls operational and running costs, forecasting and planning and customer satisfaction analysis.
Lumina International has mastered the art of keeping up with the times and the trends within the industry, ensuring an industry and market centric approach. Our eminent sales and marketing team identifies niche markets, trends and opportunities with high-impact strategies.
We specialize in experience based hospitality providing value for our guests, developing CRM strategy, analysis and interpretation of data, anticipating future trends and improving efficiency by developing superior services and products that meet and exceed our guests expectations.
Our global network offers full coverage and a methodical approach with attention to detail, sound project planning and management, and an exceptionally high level of communication, with a focus on transparency, visibility, and accountability. In order to meet the goals and specifications of each unique project, we have designed bespoke logistics and supply chain solutions across the portfolio.
